Unknown location

Downloaded the app today and for the last three hours the location at top says unknown. Attempted to add in locations by zip code and they also show as unknown. I am able to pull up weather map with my location but that is it. No other info populated. Nothing being pushed or pulled. Tried to reach company support and their website doesnt work. Not pleased I paid for this app so far.

Big Daddy APS about BeWeather 2 Pro, v2.2.29